The Matrix Club in Naperville, Illinois has a taste for international cuisine and entertainment. Our organization is seeking a Sales Admin/Coordinator to identify, develop and support sales efforts for three exciting new venues combined into one! We value creativity, innovation and a progressive sales approach to engage potential patrons at many levels and from different cultures. You’ll be representing an entirely new concept in integrated entertainment and cuisine, with world-class acts and event-hosting capabilities; weddings, corporate events, the arts and more. Our sales process begins with sophisticated web and public relations promotion to bring prospects into the sales funnel, but we’ll also be proactively reaching out through prospecting and existing database of customer leads, as well as data-driven personality profiles of our ideal customers. That means we want people thrilled with the idea of becoming part of a dynamic, progressive organization where you contribute to our success while growing your own. This is a great opportunity to develop this role into an Event Sales Manager position.

• Supports Sales team throughout sales process, to include handling initial inquiries, lead generation, coordinating client consultation, detailing BEOs, and event billing paperwork
• Using existing database and inbound marketing leads to bring in business
• Collaborate with Sales Managers to identify sales goals and financial objectives
• Participate in weekly Sales and BEO meetings
• Maintain CRM system using technology to track, follow up and close business
• Work alongside other departments in event execution and management
• Project a positive and friendly image in community representation in networking opportunities
• Monitor web feedback and inbound marketing to turn inquiries into active accounts
• Assist in categorizing types of sales prospects according to organizational, individual or institutional needs
• Provide sales reports to Sales team, Operations and Events managers, and ownership
• Assist in post event follow-up as needed to maximize customer satisfaction and referrals
• Communicate sales needs to marketing representatives and agencies to support all efforts
• Prepare sales materials, marketing collateral for outreach
• Manage Sales office calendars, schedules, appointments as needed
• Misc. office duties as Managers and Executive leadership sees fit

Other Responsibilities:

• Support sales efforts for The Matrix Room and associated properties
• In collaboration with Sales team, support sales goals in alignment with financial projections
• Assist with inventory management and quality control of all departments
• Establish and implement a customer satisfaction follow up program
• Assist in following up on referrals and leads in timely fashi

• 2+ years in a parallel role in the hospitality, restaurant or entertainment field
• Demonstrated record in achieving financial objectives in the restaurant, hospitality and/or events industry
• Proven ability to manage a CRM software to generate and track sales
• Familiarity with marketing and sales strategies and tactics
• Cultural sensitivity and diversity is a top priority
• Multiple language skills is a plus
• Ability to work independently and alongside multiple department heads

Applicants should have training and experience with Strong Communication Skills (both written and verbal), Positive Attitude, Personable demeanor, Multitasking, Attention to Detail, Organization, Strong Observational Skills, Conflict Resolution, Computer Literacy, Second Language a Plus, Some Sales Experience preferred but not required.

Required Skills:

• Demonstrated proficiency in Microsoft software including Excel, Word, presentation software, Tech Savvy is a must
• Knowledge in CRM software- Tripleseat/Allseated preferred
• Manage incoming calls and walk-in inquiries accordingly
• Familiarity with sales best practices and procedures
• Experience leading or collaborating with sales professionals and programs