🔐 Privacy Policy – Matrix Venue

Effective Date: June 3, 2025
Last Updated: June 3, 2025

Matrix Venue respects your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you visit our Website, book tickets, or opt into our communication channels.

1. What We Collect

We may collect the following types of information:

• Name, email address, phone number

• Event interests and preferences

• Payment information (via secure third-party processors)

• Device & browser data via cookies

• SMS consent information (if opted in)

2. How We Collect Information

• Through form submissions on the Website

• Via SMS or email subscriptions

• From third-party analytics tools

• When you engage with us via social media

3. How We Use Your Information

• To manage event reservations and payments

• To send marketing communications via SMS/email

• To provide customer support

• To analyze website traffic and improve functionality

4. SMS/Text Message Privacy

If you opt in to receive text messages:

• You may receive recurring messages about events, offers, or promotions.

• Message frequency may vary.

• Message and data rates may apply depending on your mobile plan.

• You can opt out at any time by replying “STOP”.

• To get help, reply “HELP” or contact us at madan@matrixvenue.com.

• We do not sell, rent, or disclose your mobile number or personal data to third parties for their own marketing.

• We may use trusted service providers (e.g., SMS delivery platforms) to manage campaigns in accordance with CTIA and TCR standards.

5. Data Sharing

We do not share your personal data with third parties except:

• With service providers (ticketing, marketing, analytics) under confidentiality agreements

• When required by law

• With your explicit consent

6. Cookies

We use cookies and similar technologies to personalize content and analyze traffic. You may disable cookies in your browser settings, but some site functions may not work as intended.

7. Data Security

We implement appropriate security measures including:

• SSL encryption

• Limited data access by authorized staff

• Regular security reviews

8. Your Rights

• Access or request correction of your data

• Withdraw consent from marketing messages

• Request data deletion (where applicable)

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a new effective date.

11. Contact Information

For any privacy-related concerns, you may contact us at:
📧 madan@matrixvenue.com
📞 (630) 581-7200
📍 808 Illinois Rte 59, Naperville, IL 60540